When will my results be available?
The sample is initially sent to the laboratory, and once it is received, you will be sent an email informing you of its arrival. The time it takes for it to be received at the laboratory varies depending on the country of origin and the number of samples.
Your results report will be available on the tellmeGen platform within 4 to 6 weeks after the date of receipt of the sample at our facilities.
Please be aware that this time interval is only an estimate, as we cannot give an exact date of delivery due to the complexity of the process and the characteristics of genetic analysis.
Once the results are uploaded to the platform and you can access them through your tellmeGen account (through your username and password), you will receive an e-mail notifying that you already have all the information available and that you can now consult it in the user area.