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FREQUENT ASKED QUESTIONS

WE ANSWER YOUR QUESTIONS

An update has changed some of my results, does this mean the previous ones were incorrect?

No, but as the field of genetics has advanced, they were incomplete. Therefore, we have developed a platform that stores, interprets, and updates genetic information at no additional cost. In this way, our users always get up-to-date information. We have a team of doctors and geneticists whose function is to constantly update the information provided.

In recent times, technological and computational improvements have led to a scientific revolution in the field of genetics. This has increased dramatically the number of known variants that have an impact on a disease.

Whenever a change occurs in your results due to an update, the new resulting analysis will be more accurate than the previous one, but this does not necessarily indicate that the old one was incorrect.