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FREQUENT ASKED QUESTIONS

WE ANSWER YOUR QUESTIONS

Is there an additional cost to knowing my Neanderthal DNA percentage?

No, our tellmeGen DNA test in both Starter and Advanced modes includes this analysis.

MORE INFORMATION

An update has changed some of my results, does this mean the previous ones were incorrect?
An update has removed a condition or trait from my results, why?
Are the results of the test confidential?
Are trisomies analyzed in the tellmeGen DNA test?
Can I add a profile picture to my DNA Connect account?
Can I block or unblock someone in DNA Connect?
Can I choose which information to share on my profile?
Can I expand the number of results?
Can I find relatives through DNA Connect?
Can I get information about my genetic relationship with other people?
Can I have protective variants and risk variants at the same time? How can this be interpreted?
Can I print the results?
Can I see family members who are not tellmeGen users?
Can my health results affect my family members?
Conditions NOT included in the tellmeGen test
Do I have a maternal haplogroup?
Do I have a paternal haplogroup?
Do I have to buy a special kit to access DNA Connect?
Do these results change over time?
Does having a high risk mean I will develop the hereditary condition or present a complex personal trait?
Does it cost extra to know my maternal haplogroup?
Does it cost extra to know my paternal haplogroup?
How accurate is the ancestry analysis?
How can I access the inside of the Raw Data document?
How can I download my raw genotyping data? Can my raw data be used on other web sites or platforms?
How can I know if a genetic relative has contacted me or replied to a message?
How can I know if I have new genetic relatives?
How do I agree to participate in DNA Connect?
How do I interpret the graph shown in my genetic vulnerability to health conditions results?
How do I interpret the map with my results?
How does DNA Connect work?
How does pharmacogenetic information help me?
How does the DNA Connect messaging service work?
How reliable are the results?
How was the database used to estimate the ancestry of each user constructed?
How will I see my results?
I am a woman, can't I know my origins on my father's side because I don't have a paternal haplogroup?
I am not a tellmeGen customer but I have uploaded my RAW data, can I know my maternal haplogroup?
I am not a tellmeGen customer but I have uploaded my RAW data, can I know my Neanderthal DNA?
I am not a tellmeGen customer but I have uploaded my RAW data, can I know my paternal haplogroup?
I am not a tellmeGen customer but I have uploaded my Raw Data, can I still participate in DNA Connect?
I can't see any family members in DNA Connect
I checked "Do not show again" in DNA Connect, how can I access DNA Connect afterwards?
I don't understand the results of my DNA test, how can tellmeGen help me?
I have purchased a paid Raw Data product, but my file is not compatible with tellmeGen. What should I do?
I have uploaded my genetic Raw Data file, how long does it take to see my results?
I have uploaded my genetic Raw Data to tellmeGen for free, why am I going to stop seeing some of my results with the May 2024 update?
I live in the United States, why can't I see my pharmacogenetic information?
I need personal genetic counselling, what can tellmeGen do for me?
If I have received a bone marrow transplant, could this affect my test results?
If my data comes from other companies, is there a risk that my results will be less accurate?
In addition to health and ancestry reports, what other information does the tellmeGen test include?
In the test, I show a low/medium risk for X condition/trait, but I have that condition/trait.
In which kits is information about my maternal haplogroup included?
In which kits is information about my paternal haplogroup included?
In which kits is information about my pharmacogenetic results included?
In which kits is the DNA Connect service included?
Is it mandatory to take a pharmacogenetic test before taking drugs?
Is there a translator on the platform?
Is there an additional cost to know my pharmacogenetic test?
Is there an additional cost to knowing my Neanderthal DNA percentage?
List of items included in all sections
My results show a different physical trait from reality. Why?
Populations included in the tellmeGen ancestry report
Raw Data technical characteristics
Regardless of my sex, can I know my maternal haplogroup?
Regardless of my sex, can I know my paternal haplogroup?
Test limitations
The science behind DNA Connect
The science behind tellmeGen
Types of genetic inheritance
What are Raw Data files?
What are the advantages of subscribing to tellmeGen's DNA Connect over similar services from other companies?
What do the results mean?
What does a simple consultation include?
What does chromosomal Adam mean?
What does DNA sequencing of a complete genome consist of?
What does it mean if I share a paternal haplogroup with famous people?
What does it mean that I share a maternal haplogroup with famous people?
What does it mean that I will receive updates of tellmeGen results?
What does it mean to have genetic risk or vulnerability?
What does mitochondrial Eve mean?
What does the maternal haplogroup calculation consist of?
What does the paternal haplogroup calculation consist of?
What genetic information determines my maternal haplogroup?
What genetic information is used to determine my ancestry?
What genetic information is used to determine my paternal haplogroup?
What information will I know about my relatives? What will they know about me?
What is a genetic variant?
What is a genome?
What is a nutrigenetic report and what does tellmeGen's include?
What is a pharmacogenetic report and what does tellmeGen's report include?
What is analyzed in a pharmacogenetic study?
What is analyzed to know the Neanderthal DNA?
What is DNA Connect?
What is imputation and how reliable is it?
What is included in a pack of consultations?
What is pharmacogenetics?
What is the ancestry analysis performed by tellmeGen?
What is the difference between the maternal haplogroup and its subtypes?
What is the difference between the paternal haplogroup and its subtypes?
What is the difference between the pharmacogenetic test and the rest of tellmeGen's genetic studies?
What is the difference between the report obtained through the Advanced test and the paid pharmacogenetic report?
What is the environmental factor?
What is the genetic factor?
What is the maternal haplogroup?
What is the meaning of ancestor? What information is obtained by an ancestry test?
What is the paternal haplogroup?
What is the use of knowing my ancestry?
What is the use of knowing my percentage of Neanderthal DNA?
What kind of information does knowing my maternal haplogroup give me?
What kind of information does knowing my paternal haplogroup give me?
What language are the consultations and reports in? How do I receive them and how long does it take?
What languages are included in the tellmeGen results platform?
What limitations can we find in the ancestry analysis?
What platforms can I upload my tellmeGen Raw Data to in order to get another analysis of my genetic data?
What type of data are used to carry out the genetic risk estimation?
When and how can I activate the DNA Connect service?
When and how can I deactivate the DNA Connect service?
When will my results be available?
When will new populations be included?
Where can I see my maternal haplogroup results?
Where can I see my Neanderthal DNA results?
Where can I see my paternal haplogroup results?
Where can I see the results of my pharmacogenetic test?
Which kits include my Neanderthal DNA information?
Which parent do my ancestry percentages come from?
Which populations are included in the ancestry analysis?
Which Raw Data files from other companies are compatible with tellmeGen?
Which relatives are found in DNA Connect and how reliable are the results?
Who analyses the results?
Who can read the internal chat?
Who were the Neanderthals?
Why can I see my health data and not my ancestry data?
Why can't I see my relatives in my tellmeGen account while I can do so in other companies?
Why can't I see relatives after activating DNA Connect?
Why did my DNA sample fail? What should I do in that case?
Why do I have a different percentage of genetic matches than my sibling?
Why do I have to choose 5 items from each block of results?
Why do my results change with different versions of ancestry?
Why do my results differ from other companies’ results?
Why don't women get the paternal haplogroup in the results?
Why have small percentages of my ancestry been assigned to unexpected populations?
Why is my ancestry different from that of another company?
Why is my ancestry not correctly assigned within the Central European or Balkan region?
Why is my ancestry not identical to that of my sibling?
Why is my genetic population not included in the analysis?
Why is my maternal haplogroup dated more than "X" years ago?
Why is my maternal haplogroup geographically located in a different place than where I was born?
Why is my paternal haplogroup dated more than X years ago?
Why is my paternal haplogroup geographically located in a different place than where I was born?
Why is the country in which I was born not reflected in my ancestry report?
Why is the origin of some of my ancestors not reflected in my ancestry results?
Why should I take a pharmacogenetic test?
Will more conditions and personal traits be added over time?
Will my results vary over time?
With a pharmacogenetic test will I avoid side effects or other adverse reactions?
With what type of sample can I access this pharmacogenetic information?
Within my maternal haplogroup, are there subtypes?
Within my paternal haplogroup, are there subtypes?

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"The goal of the tellmeGen DNA test is for everyone to have access to their genetic information from anywhere in the world with an internet-connected device to share with their doctor".

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