Why did my DNA sample fail? What should I do in that case?
DNA testing carried out by tellmeGen has a low failure rate, but occasionally it does occur. There are several reasons why this analysis may not be successful. In these cases, the laboratory, which has different control points, will make multiple attempts to get results. However, there are samples that do not have enough DNA to obtain satisfactory results.
In these cases, you will be notified of the sample failure and offered a repeat test at no cost. We will contact you to arrange everything.