QUESTIONS ABOUT THE HEALTH REPORT
- Test limitations
- An update has changed some of my results, does this mean the previous ones were incorrect?
- Will my results vary over time?
- Does having a high risk mean I will develop the hereditary condition or present a complex personal trait?
- Can I have protective variants and risk variants at the same time? How can this be interpreted?
- What type of data are used to carry out the genetic risk estimation?
- An update has removed a condition or trait from my results, why?
- Will more diseases and personal traits be added over time?
- Why do my results differ from other companies’ results?
- How do I interpret the graph shown in my genetic vulnerability to health conditions results?
- My results show a different physical trait from reality. Why?
- Can my health results affect my family members?
- Are trisomies tested in the tellmeGen DNA test?
- If I have received a bone marrow transplant, could this affect my test results?
- In the test, I show a low/medium risk for X condition/trait, but I have that condition/trait.
QUESTIONS ABOUT THE PHARMACOLOGICAL COMPATIBILITY REPORT
- What is pharmacogenetics?
- How does pharmacogenetic information help me?
- Why should I take a pharmacogenetic test?
- What is analyzed in a pharmacogenetic study?
- With what type of sample can I access this pharmacogenetic information?
- What do the results mean?
- Is it mandatory to take a pharmacogenetic test before taking drugs?
- With a pharmacogenetic test will I avoid side effects or other adverse reactions?
- What is the difference between the pharmacogenetic test and the rest of tellmeGen’s genetic studies?
- Where can I see the results of my pharmacogenetic test?
- Is there an additional cost to know my pharmacogenetic test?
- In which kits is information about my pharmacogenetic results included?
- I live in the United States, why can’t I see my pharmacogenetic information?
- What is the difference between the report obtained through the Advanced test and the paid pharmacogenetic report?
QUESTIONS ABOUT THE ANCESTORS TEST
- What is the ancestry analysis performed by tellmeGen?
- What is the difference between V3 and V4 of Ancestry?
- Why is the country in which I was born not reflected in my ancestry report?
- Which populations are included in the ancestry analysis?
- When will new populations be included?
- Why do my results change with different versions of ancestry?
- Why are my results different from those obtained with another company?
- Why is my ancestry not identical to that of my sibling?
- Why have small percentages of my ancestry been assigned to unexpected populations?
- How do I interpret the map with my results?
- How accurate is the ancestry analysis?
- What limitations can we find in the ancestry analysis?
- What genetic information is used to determine my ancestry?
- What is the use of knowing my ancestry?
- How was the database used to estimate the ancestry of each user constructed?
- Why is my genetic population not included in the analysis?
- Why is my ancestry not correctly assigned within the Central European or Balkan region?
- Why is the origin of some of my ancestors not reflected in my ancestry results?
- What is the meaning of ancestor? What information is obtained by an ancestry test?
- Which parent do my Ancestry percentages come from?
QUESTIONS ABOUT RAW DATA
- What are Raw Data files?
- I can’t find the raw data I downloaded. Can I download it again?
- What raw data formats do you offer and how can they be downloaded?
- How can I download my raw genotyping data? Can my raw data be used on other web sites or platforms?
- What platforms can I upload my tellmeGen Raw Data to in order to get another analysis of my genetic data?
- Raw Data technical characteristics
- How can I access the inside of the Raw Data document?
- I have uploaded my genetic Raw Data file, how long does it take to see my results?
- Why do I have to choose 5 items from each block of results?
- Which Raw Data files from other companies are compatible with tellmeGen?
- Can I expand the number of results?
- I have purchased a paid Raw Data product, but my file is not compatible with tellmeGen. What should I do?
- Why can I see my health data and not my ancestry data?
- I have uploaded my Raw DNA Data to tellmeGen for free, why am I going to stop seeing some of my results with the May, 2024 update?
QUESTIONS ABOUT DNA CONNECT
- What is DNA Connect?
- The science behind DNA Connect
- Can I see family members who are not tellmeGen users?
- I am not a tellmeGen customer but I have uploaded my Raw Data, can I still participate in DNA Connect?
- Can I opt out of DNA Connect?
- If my data comes from other companies, is there a risk that my results will be less accurate?
- Do I have to buy a special kit to access DNA Connect?
- How can I know if I have new genetic relatives?
- How can I know if a genetic relative has contacted me or replied to a message?
- How does the DNA Connect messaging service work?
- In which kits is the DNA Connect service included?
- How do I agree to participate in DNA Connect?
- Which relatives are found in DNA Connect and how reliable are the results?
- I checked “Do not show again” in DNA Connect, how can I access DNA Connect afterwards?
- When and how can I activate the DNA Connect service?
- When and how can I deactivate the DNA Connect service?
- Is there a translator on the platform?
- Can I add a profile picture to my DNA Connect account?
- Can I choose which information to share on my profile?
- What information will I know about the relatives? What will they know about me?
- I can’t see any family members in DNA Connect
- It has been ‘x’ amount of time and I still do not have any relatives in DNA Connect
- In other companies, family members appear, but not in yours
- Can I block or unblock someone in DNA Connect?
- Why do I have a different percentage of genetic matches than my sibling?
- Who can read the internal chat?
- How does DNA Connect work?
- What are the advantages of subscribing to tellmeGen’s DNA Connect over similar services from other companies?
- Can I find relatives through DNA Connect?
QUESTIONS ABOUT PATERNAL LINEAGE OR HAPLOGROUP
- What is the paternal haplogroup?
- What is the difference between the paternal haplogroup and its subtypes?
- What kind of information does knowing my paternal haplogroup give me?
- What genetic information is used to determine my paternal haplogroup?
- What does chromosomal Adam mean?
- Do I have a paternal haplogroup?
- Regardless of my sex, can I know my paternal haplogroup?
- What does the paternal haplogroup calculation consist of?
- Why is my paternal haplogroup geographically located in a different place than where I was born?
- Within my paternal haplogroup, are there subtypes?
- What does it mean if I share a paternal haplogroup with famous people?
- Why is my paternal haplogroup dated more than X years ago?
- Where can I see my paternal haplogroup results?
- Does it cost extra to know my paternal haplogroup?
- I am not a tellmeGen customer but I have uploaded my RAW data, can I know my paternal haplogroup?
- In which kits is information about my paternal haplogroup included?
- Why don’t women get the paternal haplogroup in the results?
- I am a woman, can’t I know my origins on my father’s side because I don’t have a paternal haplogroup?
QUESTIONS ABOUT MATERNAL LINEAGE OR HAPLOGROUP
- What kind of information does knowing my maternal haplogroup give me?
- What genetic information determines my maternal haplogroup?
- What is the difference between the maternal haplogroup and its subtypes?
- What does mitochondrial Eve mean?
- Do I have a maternal haplogroup?
- Regardless of my sex, can I know my maternal haplogroup?
- What does the maternal haplogroup calculation consist of?
- Why is my maternal haplogroup geographically located in a different place than where I was born?
- Within my maternal haplogroup, are there subtypes?
- What does it mean that I share a maternal haplogroup with famous people?
- Why is my maternal haplogroup dated more than “X” years ago?
- Where can I see my maternal haplogroup results?
- Does it cost extra to know my maternal haplogroup?
- I am not a tellmeGen customer but I have uploaded my RAW data, can I know my maternal haplogroup?
- In which kits is information about my maternal haplogroup included?
QUESTIONS ABOUT NEANDERTHAL DNA
- Who were the Neanderthals?
- What is the use of knowing my percentage of Neanderthal DNA?
- What is analyzed to know the Neanderthal DNA?
- Where can I see my Neanderthal DNA results?
- Which kits include my Neanderthal DNA information?
- I am not a tellmeGen customer but I have uploaded my RAW data, can I know my Neanderthal DNA?
- Is there an additional cost to knowing my Neanderthal DNA percentage?
QUESTIONS ABOUT GENETIC COUNSELING
- What if I don’t understand my DNA test information?
- I need personal genetic counselling, what can tellmeGen do for me?
- What does a simple consultation include?
- What is included in a pack of consultations?
- What is a nutrigenetic report and what does tellmeGen’s include?
- What is a pharmacogenetic report and what does tellmeGen’s report include?
- What language are the consultations and reports in? How do I receive them and how long does it take?
- What is a VCF file and what is it used for?
- What is a FASTQ file and how is it used in WGS (Whole Genome Sequencing) analysis?