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How do I change or cancel an order?

For the return of an order, notify your intention via email to [email protected]. The maximum period for requesting returns will be 15 natural days from the day of receipt of the order. After this period, tellmeGen will not accept returns.

For the refund of an order, it will be made through the same means used for the payment of the initial order. Once the kit is received and checked by our team, we will proceed to refund the purchase amount applying a penalty of 50€ for management and shipping costs.

For hygienic reasons, tellmeGen will not accept the return of used, opened, or unsealed products. Products that have been hit or deteriorated, without the original packaging/box/case, or that are missing any element or accessory, will also not be accepted.

To expedite the process, items must be returned in their original packaging, and if possible, in the same box in which they were sent.

For more information, consult the return policy by clicking on the link.