Once my sample has been taken, how do I send my kit back to tellmeGen?

When you are ready to send the kit, after creating the account and registering the kit, you will receive an email with the prepaid shipping label. You only need to print it and stick it on the plastic bag included in the kit for shipping.

If you do not receive this email, please check your spam or junk mail folder. The label can take up to 72 hours to arrive in your email, depending on the country. If it’s still not there, please send an email to [email protected] with your full address, first and last name, and phone number, and we will send you a shipping label. Print the label you downloaded after registration and attach it to the plastic bag under the blue tray. Use the bag to place the box inside and take it to the courier office we indicate in the email.

If you are sending the kit from the United States, there may be a shipping sticker already on the bag. These stickers are outdated. Use the sticker we will send to your email.