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FAQ

WE ANSWER YOUR QUESTIONS

If I have questions about my results, how can I resolve them?

Once you’ve received your results, you can still contact us for assistance. You can email us at [email protected] with any questions.
If the inquiry requires a specialist, we have other available options you can turn to:

  1. Single consultation, for a specific question.
  2. 3-consultation pack, covering up to three specific questions.
  3. Nutrigenetic report, personalized based on your genetic results.
  4. Pharmacogenetic report, to help you understand your pharmacological study.
  5. Variant of Uncertain Significance (VUS) report. Analyzes rare variants and their possible associations.

You can complement the information received from the Ultra WGS (30x) with the specialized consultations we offer.