tellmegen logo

FREQUENT ASKED QUESTIONS

RESOLVE YOUR QUESTIONS

What should I do if I cannot access my account or have forgotten my password?

If you can’t access your account or you have forgotten your password, the first thing we recommend is to check that the email and password are correctly entered (no spaces in front or behind). You can request to change your password by clicking on “Did you forget your password?”. You will receive an email to change your password, please check your spam or junk mail folder.

If after following these recommendations you are still unable to login, please send us an email indicating the email you believe or remember you registered with and the kit code to verify your account status.