What should I do if I cannot access my account or have forgotten my password?

If you can’t access your account or you have forgotten your password, the first thing we recommend is to check that the email and password are correctly entered (no spaces in front or behind). You can request to change your password by clicking on “Did you forget your password?”. You will receive an email to change your password, please check your spam or junk mail folder.

If after following these recommendations you still cannot access, please send us an email to [email protected] indicating the email address with which you believe or remember having registered, and the kit code to verify the status of your account.