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FREQUENT ASKED QUESTIONS

RESOLVE YOUR QUESTIONS

How do I register a child kit? Can I register it with an adult account?

A children’s DNA kit is registered in the same way as an adult DNA kit. Each kit must have an associated account, no two kits can be registered on the same account, even if one kit is an adult and one is a child.

Once a child kit account has been created, documentation must be attached verifying that the person registering is the parent or legal guardian. In order to do so, it is necessary to provide an identification document of the child and another one of the people registering him/her. The identification documents must include the child’s name and surname, and the name and surname of the parent or guardian. No identification numbers (the number of the passport or identity card) are required.

Once tellmeGen’s legal department reviews the documentation provided, the account is active.