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FREQUENT ASKED QUESTIONS

WE ANSWER YOUR QUESTIONS

Where is the alphanumeric code required for kit registration?

The alphanumeric code or the code for your kit required for registration can be found on the saliva preservation tubes and in the instruction booklet in the kit.

It is important to keep the instructions, so you do not lose the kit code, as well as create an account and register the kit before sending the sample to the lab.

Once the account is created, you will be able to view your kit code at the top right of your private area screen.