tellmegen logo

FREQUENT ASKED QUESTIONS

RESOLVE YOUR QUESTIONS

What happens if I send back my sample before registering the kit code on the website?

If you send back your sample before registering it on our website, we will not be able to process or analyze it because we are unable to send you any kind of notification by email.

It is very important to carefully follow the steps we indicate in the instructions inside the DNA kit for the whole process to be correct.