QUESTIONS ABOUT ORDERS
- How do I change or cancel an order?
- How do I get my money back?
- When has my sample been received? How can I follow up my order?
- How long does it take to get the Ultra WGS (30x) results?
- How can I track the status of my sample?
- In which countries is it available? Are there shipping restrictions?
- If I have questions about my results, how can I resolve them?
QUESTIONS ABOUT DNA KITS
- What is the tellmeGen ULTRA DNA test and what does “Whole Genome Sequencing (WGS) 30x” mean?
- How can whole genome sequencing help me?
- What’s in a tellmeGen kit?
- What does the ULTRA WGS (30x) kit contain?
- Does Ultra WGS (30x) also include the DNA Connect service?
- Does Ultra WGS (30x) include ancestry studies?
- What does the ULTRA WGS (30x) include?
- What information do I get with Ultra WGS (30x)?
- What age is ULTRA WGS (30x) suitable for? What about minors?
- What is the difference between the Starter, Advanced, and Ultra WGS (30x) genetic tests?
- What can I learn from the tellmeGen DNA test that I wouldn’t be able to know otherwise? What are the benefits of doing a DNA test?
- What happens after the first year of tellmeGen+ subscription? Will I lose my results?
- If I already have a tellmeGen Advanced test, can I upgrade to ULTRA?
- If I buy the ULTRA test, do I need any other test to have all the information?
- What is the price of ULTRA WGS (30x) and what does it include?
- Is the tellmeGen+ service free?
- What does the tellmeGen+ service include?
- Limitations of the ULTRA WGS (30x) test
- How do you protect my privacy?
- What medical warnings and VUS are included in the reports?
- Do you report mitochondrial heteroplasmy?
- Do you detect tandem repeat expansions?
- Defective extraction kits
QUESTIONS ABOUT SALIVA SAMPLES
- How is the saliva sample collected (genetic test with drying bag)?
- How to properly collect the sample (DNA kit with swabs)?
- How do I properly collect my saliva sample (DNA kit with tube for saliva)?
- How long do I have to send my sample back to the lab? At what temperature should I store it?
- In addition to saliva, will I need to provide other types of samples to complete the test?
- Once my sample has been taken, how do I send my kit to tellmeGen?
- Why do we analyze saliva samples with our test?
- Is the ULTRA WGS (30x) test performed with a single saliva sample like the others?
- What happens if the sample is insufficient or the sequencing fails?
- What accreditations and quality controls does the lab have?
- How long do you store my biological sample? Can I request its destruction?