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FREQUENT ASKED QUESTIONS

WE ANSWER YOUR QUESTIONS

How do I register a kit?

To register* your kit, you need to create an account. In the form you will have to enter the code of your kit.

This code is so that your sample is never accompanied by personal data but is accompanied by an alphanumeric code. Please note that the alphanumeric code consists of twelve digits that you must enter in the box provided. It is automatically separated four by four with hyphens.

It is very important to complete the registration process because until you have completed all the steps, you will not receive the return shipping label for your sample in your email.

*Samples received without being registered will not be analyzed.