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PREGUNTAS FRECUENTES

ACLARAMOS TUS DUDAS

Is the tellmeGen+ service free?

The first year is free with the purchase of ULTRA WGS (30x). After that, the annual subscription fee is €19.99.

MÁS INFORMACIÓN

Defective extraction kits
Do you detect tandem repeat expansions?
Do you report mitochondrial heteroplasmy?
Does Ultra WGS (30x) also include the DNA Connect service?
Does Ultra WGS (30x) include ancestry studies?
How can I contact the tellmeGen team?
How can I track the status of my sample?
How can whole genome sequencing help me?
How do I change or cancel an order?
How do I get my money back?
How do I properly collect my saliva sample (DNA kit with tube for saliva)?
How do you protect my privacy?
How far back does the ancestry section go?
How is the saliva sample collected (genetic test with drying bag)?
How long do I have to send my sample back to the lab? At what temperature should I store it?
How long do you store my biological sample? Can I request its destruction?
How long does it take to get the Ultra WGS (30x) results?
How to properly collect the sample (DNA kit with swabs)?
If I already have a tellmeGen Advanced test, can I upgrade to ULTRA?
If I buy the ULTRA test, do I need any other test to have all the information?
If I have questions about my results, how can I resolve them?
In addition to saliva, will I need to provide other types of samples to complete the test?
In which countries is it available? Are there shipping restrictions?
Is the tellmeGen+ service free?
Is the ULTRA WGS (30x) test performed with a single saliva sample like the others?
Limitations of the ULTRA WGS (30x) test
Once my sample has been taken, how do I send my kit back to tellmeGen?
tellmeGen and its regulation
What accreditations and quality controls does the lab have?
What age is ULTRA WGS (30x) suitable for? What about minors?
What can I learn from the tellmeGen DNA test that I might not otherwise be able to know? What are the benefits of doing a DNA test?
What does the tellmeGen+ service include?
What does the ULTRA WGS (30x) include?
What does the ULTRA WGS (30x) kit contain?
What happens after the first year of tellmeGen+ subscription? Will I lose my results?
What happens if the sample is insufficient or the sequencing fails?
What information do I get with Ultra WGS (30x)?
What is the difference between the Starter, Advanced, and Ultra WGS (30x) genetic tests?
What is the price of ULTRA WGS (30x) and what does it include?
What is the tellmeGen ULTRA DNA test and what does “Whole Genome Sequencing (WGS) 30x” mean?
What medical warnings and VUS are included in the reports?
What's in a tellmeGen kit?
When the sample has been received, how can I track my order?
Why do we analyze saliva samples with our test?

Test genético y resultados

Test de ADN
Examen genético
¿En qué consiste la prueba de ADN?
Resultados
DNA Connect
Subir raw data genético
Comprar análisis genético

Servicio genético personalizado

Asesoramiento genético
Vulnerabilidad genética

TellmeGen

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Preguntas frecuentes

"Nuestro objetivo es que todo el mundo tenga acceso a su información genética desde cualquier parte del mundo con un dispositivo conectado a internet para compartirlo con su médico."

Equipo médico tellmeGen